Description : Internal Communications Adviser. Company : Financial Ombudsman Service. Location : London

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Internal Communications Adviser As an Internal Communications Adviser you’ll support the team in developing and delivering effective, accurate and timely communications to our people, often taking responsibility for smaller campaigns. You’ll ensure our communications are aligned with the service-wide internal communications and engagement strategies and a one organisation approach. Contract: Permanent Working hours: 35 hours per week. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern. Salary: Circa £42,400 Reporting to: Head of Internal Communications London docklands Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. You’ll be comfortable creating communications in a range of formats; written, video, in-person and visual. You’ll advise on how to deliver the most effective and engaging communications. You’ll support the team in the creation of opportunities for two-way dialogue across the organisation. You’ll play a key role in ensure the content we share on our digital channels is accurate and up to date. You’ll be the go-to-person for people wanting to share information on our intranet, and you’ll look for opportunities to enhance the content on that channel. Using data and feedback, you’ll measure the impact of our communications and channels, looking for ways to improve and enhance what we do. Key responsibilities

• Contribute to the Financial Ombudsman Service’s Communications Strategy by supporting the development and implementation of high-profile communications programmes
• Advise, plan, and execute localised communication initiatives, with clear and engaging messages, supported by the Internal Communications Partners
• Production of high-quality communications in a range of formats; written, video, in-person and visual, including shaping and editing, with an eye to digital accessibility
• Use evidence and insight to drive improvements to our internal communications and channels
• Contribute to the overarching communications activity grid, ensuring all comms are aligned
• Proactive management of the maintenance and the quality of all internal online content, making sure it is kept up to date, consistent with the brand and presented in the most effective way
• The set up and delivery of email newsletters sent to our people, including the maintenance of distribution lists
• Support the set-up, management and evaluation of organisational wide events, including regular Town Halls, end-of-year events and Senior Leadership meetings
• Promoting and helping to build an inclusive working environment

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria: Minimum Criteria

• Having worked in an internal communications environment, either in-house or within an agency setting
• Having supported the design and delivery of targeted communications plans and campaigns, and measuring their success
• A creative thinker, with strong communication skills, both verbally and in writing
• Familiarity with video and visual communications techniques
• Being a self-starter – able to work to tight deadlines and manage projects independently to time and budget
• Establishing rapport, credibility and strong working relationships with a wide range of stakeholders

Why Financial Ombudsman Service? We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Employee Assistance Programme
• Extensive opportunities for personal and career development
• Fully equipped on-site gym open 24 / 7 (London office only)
• Extensive Well-being resources including on-site therapists (London office only)
• Beautiful and bright London office looking over the Thames and near to mainline stations
• Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

How do I apply?

• Please apply by uploading your current CV, alongside a supporting statement (no more than 500 words) if you wish
• Applications need to be submitted by 23:59 on Monday 6th November 2023

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now! A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process. We’re proud to be an inclusive employer We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level. We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email [email protected] and let us know your preferred method of contact. Find out more Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

• LinkedIn: Financial Ombudsman Service
• Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us

Good luck with your application!